Accounts Receivable - Holds

For last names beginning with the letters A-H please contact:

Eric Clave
Phone: (928) 523-6059
E-Mail: eric.clave@nau.edu

For last names beginning with the letters I-P please contact:

Francene McMinn
Phone: (928) 523-6061
E-Mail: francene.mcminn@nau.edu

For last names beginning with the letters Q-Z please contact:

Ginger Lanford
Phone: (928) 523-0391
E-Mail: ginger.lanford@nau.edu

NSF Check questions/information:

Roxanne Gontarek
Phone: (928) 523-0884
E-Mail: roxanne.gontarek@nau.edu

Delinquent Financial Obligations

Arizona Board of Regents Policy 4-103B does not allow students with delinquent obligations to register for classes, receive cash refunds or obtain transcripts, diplomas or certificates of degree.  Accounts with a 30 day or more balance may be charged a 10% APR on tuition, 18% APR on tuition payment plan, housing and meal plan charges and 10% APR fee for all other charges.  Once the account is paid in full, the hold will be automatically removed. 

By State Statute 44-1201, interest of 10% (18% on contractual obligations) may be charged on balances owed the University and not paid within 30 days of the initial due date. 

If it becomes necessary to pursue collection of any past due account balance through outside sources (collection agency, AZ Attorney General, Local Attorney, etc.), reasonable collection costs, attorney fees, court costs, and contingency fees will also be added.   

To collect a past-due balance, Northern Arizona University may also request your state tax refund from the State of Arizona Department of Revenue.  If the University is receiving any payment from a tax refund, written notifications will be sent to the account holder.

Origination Fees

Interest and late fees charged on Promises of Payment, contractual agreements and institutional loans vary by program. These charges and costs are fully described within each program document.

Returned Checks

ANY CHECK RETURNED BY THE BANK WILL RESULT IN THE ASSESSMENT OF A $25.00 PROCESSING FEE TO THE INDIVIDUAL MAKING PAYMENT.

Waiver of the $25.00 fee due to a bank error will necessitate a clearance from that bank BEFORE the charge is adjusted.

Registration and holds clearance paid with a returned check may result in legal action.

NAU reserves the right to refuse credit/debit cards or checks for any transaction.

Paying for the use of other university services by personal check may be disallowed for any individual who has a check returned by the bank.

If any payment tendered is unauthorized, incomplete, or received after the due date, registration fees will be considered as unpaid.  For additional information contact the Bursar’s Office, Lobby, Gammage Administration Building, 523-3122 or via e-mail at bursar@nau.edu.

THE UNIVERSITY RESERVES THE RIGHT TO CHANGE ALL FEES AND CHARGES WITHOUT NOTICE. ALL REFUNDS WILL BE ISSUED BY DIRECT DEPOSIT OR CHECK LESS ANY AMOUNTS OWED THE UNIVERSITY.