Welcome to the ITS Survey Resource Page. 

We are interested in campus feedback that would help us improve our services.  If you would like to provide suggestions between annual surveys, please contact the Solution Center at (928) 523-1511 or ask-its@nau.edu.  

Campus Survey Tool

ITS has purchased a site license for Select Survey.  If you would like to inquire about utilizing this tool yourself, please contact the Solution Center as above. 

Results

• 2011 ITS Survey Results
• 2009 ITS Survey Results
• 2009 ITS Survey Summary Report

In late 2009 ITS conducted its first campus-wide survey, designed to be a comprehensive look at IT services.  It provided benchmarks and an overall look from which we have already begun to make changes and conducted our second annual survey in early 2011.  These reports will provide you with the feedback we are now working from. 

Inspired Changes

Among the improvements ITS had already begun or are in work as a result of your 2011 input:

1. Web page renovation will go live in July 2011 along with the campus conversion to the Ektron content management system and new NAU web design.
2. Portal renovation wil go live for the Fall semester 2011.
3. ITS will continue to explore improved communication and collaboration initiatives.
4. ITS will continue to explore greater exposure of training opportunities available.
5. ITS will continue to improve existing support for Apple users.

Among the improvements ITS had already begun or are in work as a result of your 2009 input: 

1. ITS moved its Newsletter to online delivery in early 2010.
2. ITS will be renovating its web page concurrent with the roll-out of the newly selected Ektron content management system, expected summer of 2010.
3. A new LOUIE professional development training series was initiated, with very good feedback on the initial session.
4. ITS will continue to explore improved communication and collaboration initiatives.
5. ITS will continue to explore greater exposure of training opportunities available.
6. ITS will continue to improve existing support for Apple users.