The ITE12 is a multi-line digital telephone. There are 12 slots available for feature and line appearances. This phone can be equipped with on-hook dial, speakerphone, or LCD display.
The ITE24 is a multi-line digital telephone. There are 24 slots available for feature and line appearances. This phone is equipped with an LCD display.
|Phone Features||Tips About the Phones|
|Hold||Adjust Ring Volume|
|Transfer||Adjust the Display|
|Abbreviated Dial||Speakerphone Tips|
|Conference||On-Hook Dial Phone (speakerphone impersonator)|
|Call Forward All Calls||Telephone Re-set|
|Voice Mail||Phone Cleaning|
|Auto Dial||System Ringing|
|Last Number Redial||System Tones|
|Call Pick Up|
|Do Not Disturb|
Press the TRSF button, listen for dial tone then dial in the number you want to transfer to. If the number you transferred to is busy or does not answer, the call will come back to you with three short rings. Simply lift the receiver (do not push any buttons) and you will have the original caller.
Press the TRSF button, listen for dial tone then dial in the number you want to transfer to. Announce the call then hang up. If the number you are transferring to is busy or nobody answers, press the TRSF button to get back to the original caller.
Press the TRSF button, listen for dial tone then dial in the number you want to conference. Announce the onference then press the TRSF button again. All 3 parties are connected.
This feature allows you to program in 10 of your most frequently dialed numbers. You will need to assign each telephone number a reference number.
Reference numbers are 0-9.
This feature allows you to program 10 of your most frequently dialed numbers. You will need to assign each telephone number a reference number.
Reference numbers are 0 - 9.
Allows up to six parties to be joined in one call. It is recommended that no more than three parties be external (for best transmission)
NOTE: An ITE user must remain in the conference. This would be a multi-line telephone like you are using.
(All parties joined in conference; repeat steps to add parties)
Allows calls to be forwarded to another extension.
(If you are going to be gone from your office, and you do not want callers to hear your phone ring 4 times before they go into your mailbox, you would manually forward your line to x36225. Callers will immediately go into your voice mail.)
NOTE: When your phone is manually forwarded, you can not answer live.
When you have a new message in your voice mailbox; the line lamp will flutter.
To access the voice mail system, rather than dial *5 or 36225, simply press the VOICE MAIL feature button.
Allows a user to store frequently called numbers up to 24 digits in length and dial it by pressing a single button.
number is redialed
Ringing extension is retrieved.
NOTE: Call Pickup Groups must be programmed. If you have tried using this feature and it is not working, please call Telecomm Support, x37474.
Ringing extension is retrieved.
This feature turns the ringer off on your phone
CAUTION: If you have a regular ITE12 phone (no display) you will have no way of knowing that “do not disturb” is activated.
You might accidentally activate "do not disturb" * 6; when accessing your voice mail * 5.
Some phones do not have the capability for “Do Not Disturb”.
If you would like “Do Not Disturb” de-activated, contact Telecom at x3-7474.
If you have a display phone, and “Do Not Disturb” has been activated; the display will read “Private”.
If you have a single line phone, and "Do Not Disturb" has been activated; when you lift the handset, you will hear "Private, Private, Private".
Allows a call to be parked at a specified parking number for retrieval from any system extension
CALL PARK lamp extinguishes
Call is retrieved
A wheel is located on the left hand side of the phone. To make the ringer volume louder roll the wheel up.
Some phones have a ringer volume wheel and a ringer pitch wheel. These phones have both wheels on the left hand side of the phone.
The bottom wheel controls the loudness, the top wheel controls the pitch. For a higher pitch, roll the wheel up)
A wheel is located on the upper right hand side of the phone. Some ITE12 models use this wheel for the display window contrast; others use it to adjust the volume that you hear through the handset.
You can make the display lighter or darker depending on the light conditions in your office. The knob is located on the upper right hand side of the faceplate.
The speakerphone can be activated by pressing the “SPKR” button. You may switch to a private conversation by lifting your handset. If you are already talking on the handset and want to switch to speaker, press the “SPKR” button, then hang up the handset. There is a lever located on the right hand side of the phone that allows you to raise or lower the volume of what you hear over the speakerphone.
The “MUTE” button can be depressed if you do not want the distant party to hear what you are saying. You will still be able to hear them. (Example: if someone comes into your office and needs to have a private conversation with you).
The on-hook dial phone has one gray button the the left of the # key. If you press it, you can hear dial tone and can dial a number and can hear the distant party; However they can not hear you. The purpose of this phone is so that you can dial a number, wait for the distant party to answer, then lift the handset and talk.
You may need to re-set your phone. If the display is showing “garbage” information, or if there are lights flashing where they shouldn’t be.
Step 1. Unplug the cord from the bottom of the phone; then plug it back in.
Step 2. Obtain dial tone; key in # * 112
Step 3. Press the switch hook button with your finger. (This is the button that the handset normally covers)
Your phone will ring; the display will read “self test in progress”.
Step 4. Replace the handset. Your phone will stop ringing, and the display should be back to normal.
Step 5. If this doesn’t take care of the problem, call the Solution Center at x3-1511 to have a trouble ticket issued.
If the casing of the phone appears soiled, simply use alcohol on a soft rag or paper towel and wipe the casing. Do not pour liquid on the phone!
The system has different rings to identify the type of incoming call.
|What You Hear||What It Means|
|One Ring||Internal system call|
|Two Rings||External system call|
|Three Rings||Intercom call or ACD call|
Tones generated by the system provide information about a call.
|Tone||What You Hear||What It Means|
|Confirmation Tone||2 Beeps||Input accepted by system|
|Reorder Tone||Fast Busy||Input rejected by system|
|Busy Tone||Busy Signal||Dialed number is busy|
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