Service Professional Spotlight

Paul Wagner, Information Technology Services

Terri Hayes

Paul Wagner is a homegrown Northern Arizona University Service Professional.

Paul came to NAU as a freshman in 1992. Since then, he has completed his undergraduate degree in Business Management, earned his MBA, and is currently an Academic Computing Team Lead in ITS. He has worked for NAU for over 15 years.

In a nutshell, Paul is responsible for many aspects of student technology services on campus. His team, ITS’s Student Technology Center, provides a number of student-oriented services: operating a 24x7 technology Help Desk; providing in-room ResNet support; operating a computer drop-off center, where his team fixes students’ computer issues; maintaining the 15 ITS and residence hall computer labs on the mountain campus, most of which are open 24 hours per day; administering the Google Apps for Education student e-mail system; and many other services to support students’ use of technology at NAU. Being a self-proclaimed “gadget guy,” Paul’s knowledge and enthusiasm is perfectly suited for his current position. I marveled at the scope of Paul’s work and asked him how he does it. With genuine humility, Paul responded, “I have an incredible team.” With the various round-the-clock services his team provides, he notes that scheduling is critical: in addition to five full-time staff, Paul’s team employs about 40 student workers. He says “seeing things through students’ eyes lends a fresh perspective to any situation.”

As a former student worker himself, Paul understands balancing the demands of academics with the responsibilities of a job. He notes that it’s important to acknowledge that student workers are one of NAU’s biggest resources: “Students know students.” Additionally, they have the flexibility (and energy) to work the non-traditional hours needed to staff the Help Desk and at the same time get applicable work experience while working toward their degrees.

Paul grew up in Lake Arrowhead, CA, and has always loved the outdoors. After high school, when Paul chose a university to attend, he was willing to trade the proximity to California’s beaches for the mountains of northern Arizona. Although Paul thought he was coming to NAU for just an education, he got more than he bargained for: he met his wife, Sue, through NAU connections. Paul and Sue, who also works at NAU (she’s a part-time instructor in the Special Education department), will celebrate their 10th anniversary in June with a cruise to Mexico. Paul and Sue have two children, and the whole family enjoys spending time biking and reading together. Paul is a HUGE baseball fan and is confident the Diamondbacks will make a comeback this year! As if finding a soul mate, completing two degrees, and landing in a perfect-fit position (not necessarily in that order!) on the NAU campus weren’t enough, Paul has continued his education with courses just for fun and has become SCUBA certified, too.

Paul is serving his third year on SPAC and has been an integral member on a variety of committees. His experience in web programming has proven to be invaluable to the Adopt-A-Family project and several other SPAC endeavors.

If you haven’t met Paul, take a trip over to the South Learning Resource Center. When you find the office with the fish tank you will find Paul with an open door and a smile.

-Jessica Fitchett
Fiscal Operations Manager
College of Health and Human Services

SPAC Home page / Front page of SPAC Update