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Student Handbook

Support Services

OFFICE OF UNDERGRADUATE ADMISSIONS
Application Processing and Recruitment - North Union, http://home.nau.edu/admissions/
Admission Services: (928) 523-5511
The Office of Undergraduate Admissions is responsible for undergraduate admissions, residency classification, recruitment and recruitment programs. Personnel in this area are responsible for the recruitment and admissions processing of new students to the University. Programs include campus tours, high school/college relations, student recruitment activities, senior information sessions, guidance counselor breakfasts, junior and senior receptions, and open houses.

ACADEMIC ADVISING
All freshman are advised in the Gateway Student Success Center during their first two terms of enrollment. After completing two full-terms, students receive advisement in their major departments. Students still deciding on a major are advised in the Gateway until they declare a major. Northern Arizona University supports your wanting to investigate your academic options. With an advisor's guidance, you can:

Learn useful strategies for comparing academic disciplines and programs related to your interests.

Identify courses that meet graduation requirements and can be applied toward a variety of majors

Progress toward graduation, while exploring various majors

Transfer students are advised in the Gateway until they have completed 30 or more units. Gateway advisors assist you in developing a clear understanding of your degree requirements and provide specific information about recommended first year courses, as well as information about support services and other campus resources. Students who transfer more than 29 units can meet with a Gateway advisor to receive a campus overview and meet with an advisor in the department of their major for course recommendations and enrollment.

Career Counseling

Preparing for your career begins with a clear understanding of your values, abilities, interests, and an awareness of the world of work.

The Gateway offers a variety of activities to assist you with the career development process:

Self-assessment programs

Career and academic exploration

Investigation and decision-making strategies.

Career counseling is designed to help students understand the relationship that exists between academic preparation, experiential learning, and the world of work

With the assistance of an advisor you can:

Become aware of employer expectations of prospective employees and how to develop these competencies.

Explore the value of experiential learning activities and how to incorporate these activities into your undergraduate experience.

Employment Services

Landing your first job take preparations and practice. Your abilities and experience may go unnoticed unless you know how to connect and communicate with employers.

Gateway offers many different opportunities for you to prepare for life after graduation:

Employment resource library

Resume and cover letter assistance

Job search strategies

Mock interviews

You can network with prospective employers through a variety of events such as:

Semi-annual Career Day and Graduate School Fair

Employer information sessions

Specialized events for certain majors

Gateway Connects, an on-line job search system, allows you to explore internship, cooperative education and professional employment opportunities quickly and conveniently.

ALUMNI ASSOCIATION
Office of Alumni Relations, Old Main, Room 303, Phone (928) 523-3757, Fax (928) 523-4445, http://www.naualumni.com

The Northern Arizona University Alumni Association (NAUAA) is a great resource for all NAU graduates and friends. The NAUAA promotes a lifelong, active relationship with alumni, engaging them in the life of the University. Since its founding in 1902, the NAUAA has maintained a board of directors from throughout the country that represents the association-at-large, meeting quarterly. The NAUAA also funds scholarships, generates revenues for a variety of university needs, and takes the lead on major university events such as Homecoming and senior recognition.

The Alumni Office staff organizes themed alumni gatherings, primarily in the west and southwest, and college reunions for a wide range of interest groups. Other opportunities for alumni and friends include the Volunteer Alumni Network (VAN), aiding the Office of Undergraduate Admissions with recruitment and retention, the NAUAA Travel Program, and lifelong learning initiatives. Short-term major medical insurance, life insurance, an affinity credit card, a personal contact service, and many other benefits are available to Northern Arizona University graduates.

The Alumni Office publishes the quarterly PINE magazine, featuring news on Northern Arizona University academic programs and research, alumni profiles, and human interest stories about students and faculty. Also available are two fresh and sometimes irreverent e-newsletters, LouiE-News and Alumni Who’s News. Alumni programs and events are showcased on NAUAA’s award-winning website, as well as an online interactive alumni directory.

The Office of Alumni Relations is located in historic Old Main on north campus. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

BOOKSTORE
Box 6044, (928) 523-4041 or (800) 426-7674, FAX: (928) 523-9121, http://www.nau.edu/bookstore

The Northern Arizona University Bookstore is the official bookstore of Northern Arizona University. The Bookstore offers a wide variety of services to students, faculty and staff. Additionally, a portion of sales at the NAU Bookstore goes directly to the University.

Textbooks
The NAU Bookstore is the main source of course materials. Used textbooks are offered whenever possible and are sold at 25% less than the new book price. Textbook orders may be placed in store, or online at www.nau.edu/bookstoreand can be picked up in store, or shipped to your home. Book buyback service is available during all business hours. Textbooks that are being used in an upcoming semester will be bought at as much 50% of the purchase price. Others are bought at their year-round national market value.

Other Services
* The NAU Bookstore stocks over 25,000 general book titles that support the academic mission of the University including an extensive Southwest and Native American section. There is a section of books exclusively by NAU faculty. Any book that is in print can also be special ordered.
* The Computer Sales Department has educational discounted pricing on Apple and Dell hardware and software as well as iPods and iPod accessories.
* Also available is an extensive line of school supplies; art and engineering supplies; imprinted clothing, backpacks and NAU memorabilia. Additional services include cutting mat boards, providing graduation regalia and personalized graduation announcements.

Hours:
8:00 a.m. - 6:00 p.m. Monday through Thursday, and 8:00 a.m. - 5:00 p.m. on Friday, 10:00 a.m. - 4:00 p.m. on Saturday, unless otherwise posted.

Summer Hours:
8:00 a.m. - 5:00 p.m. Monday through Friday. Saturday 10:00-4:00 and Closed Sunday. Other special hours are posted by the Bookstore.

Credit Cards & Check Cashing
The NAU Bookstore accepts Visa, MasterCard, Discover, American Express, MCEC (Mountain Campus Express Card), cash and personal checks. Current NAU I.D. and a valid driver's license must accompany personal checks. Two automated teller machines (ATMs) are located at the front of the Bookstore. The Bookstore cannot cash checks for customers. Gift Cards are available for any amount.

Website: http://www.nau.edu/bookstore
See our website to order used and new textbooks for all your classes, NAU logo clothing and gifts, as well as gift cards.

BURSAR'S OFFICE- Payments
Gammage Administration, 1st Floor, (928) 523-3122, http://home.nau.edu/bursar

The Bursar’s Office, located in the south lobby of Gammage Administration Building, is open Monday through Friday from 8:00 a.m. to 5:00 p.m. Summer hours are 7:30 a.m. to 4:30 p.m.

Payments to Northern Arizona University are accepted for tuition and other fees such as parking fines, housing and meal plan charges, Fronske health center charges, loan repayments, etc. by cash, personal check, Master Card/Visa, JCB and American Express credit cards*, traveler's check, money order or cashier's check. Checks should be made payable to Northern Arizona University. For your protection DO NOT mail cash. Checks will be accepted only for the exact amount of fees owing. Postdated checks cannot be accepted for payment. Be sure to include your NAU Student ID number on all payment correspondence.

Credit Card Payments can be made by:
    * Web: https://www4.nau.edu/bursar/e_business.asp
    * Fax: (928) 523-0009
    * Phone: (928) 523-1122

CAMPUS DINING
Meal Plan Office, University Union, (928) 523-2372, http://www.nau.edu/dining

Eating is an important part of living and learning at Northern Arizona University. The meals you enjoy on campus provide opportunities to connect with friends, stay healthy, boost your energy, and unwind after long days of studying and campus activities. With more than 17 locations across campus, you're sure to find what you want, when you want it.

A variety of meal plan options provide you with flexibility for different eating habits, as well as saving you time and money. Visit our website at http://www.nau.edu/dining, stop by our Meal Plan Office in the University Union, or give us a call at (928) 523-2372.

We also have a variety of flexible employment opportunities for students. If you are looking to make some money on campus… go to our Human Resources office in the Fieldhouse or call (928) 523-5077.

CENTER FOR INTERNATIONAL EDUCATION
Tinsley Hall, Building 44, Room 102, Box #5598, (928) 523-2409, http://international.nau.edu

The Center for International Education (CIE) provides many services to Northern Arizona University's students, faculty, and community. Among other responsibilities, the CIE informs students about their study abroad options and assists in their experience. It also recruits and helps international students wishing to study at NAU, counseling them on a variety of issues including immigration issues and academic adjustment. The Center also manages international scholarship programs for both inbound and outbound students and scholars. On campus and in the community, the CIE provides support to various international groups (the NAU International Club, International Friends and Community International Friends). For more information, please refer to the CIE website: http://international.nau.edu

CENTRAL TICKET OFFICE
University Union, (928) 523-5661, http://home.nau.edu/cto/
The Northern Arizona University Central Ticket Office handles ticket sales for all ticketed events on the NAU campus, including those sponsored by the NAU School of Performing Arts, NAU Athletics, SUN Entertainment, the Flagstaff Symphony Orchestra, and many others.

CHILD CARE
University Union, Room 105, (928) 523-5181, http://www4.nau.edu/stulife/childcare.htm
Northern Arizona University offers services to assist with child care needs for students. Both the Child Care Voucher Program and a Child Care Provider Directory are described below:

Northern Arizona University's Child Care Voucher Program
The Voucher Program is a need-based subsidy program designed to assist Northern Arizona University families with their weekday child care costs. The Voucher Program serves children of students who are registered at one of the following eligible providers:

State-licensed child care centers
State-certified family care providers
DES-certified child care providers
USDA-certified child care providers
Before- and after-school programs sponsored by a school
Programs sponsored by Northern Arizona University

All voucher Program participants are responsible for filing copies of credentials verifying the eligibility of their intended child care provider. Child Care vouchers will be awarded at levels of 20% – 50% (not to exceed $50.00/child/week), depending on demonstrated need. Parents are responsible for all deposits, registration fees and purchase of consumable items such as diapers and formula. Total funds for the program are limited, so students are encouraged to apply early. The Child Care Committee may conduct brief interviews with voucher applicants where necessary in order to accurately assess need. The Voucher Program reimburses parents at the level of their award following submission of payment receipts from their child care provider. Northern Arizona University Child Care vouchers may be used in conjunction with other forms of child care assistance such as DES Child Care Assistance, Tribal Child Care Assistance, AFDC and food stamps. Voucher award letters will be sent to applicants notifying them of the amount and effective dates of the award. The Child Care Committee reserves the right to reassess the amount of a voucher awarded if a family is not using the voucher on a regular basis. Participation in the Voucher Program may impact financial aid appeals for additional funds.

CHILD CARE DIRECTORY: Northern Arizona University publishes a directory of Flagstaff Child Centers which are state certified or licensed providers. A copy of the directory can be obtained online at Child Care Directory or by contacting the Office of Student Life at (928) 523-5181.

CONFERENCE SERVICES AND MEETING SPACE
du Bois Center, Building #64, (928) 523-3321, http://www.nau.edu/dubois

Year-Round Meeting Facilities (Groups of 2 to 800 Participants) - Northern Arizona University student clubs, groups, and organizations that are registered/recognized can schedule meetings and special events at the du Bois Center. The du Bois staff and student employees, will assist you in making your visit a productive and enjoyable experience.

Summer Conferences - Lodging/Meals/Meeting Space (Groups of 2 to 3,000 Participants) - Summer conferences begin in late May and last through early August for different educational groups. The conference staff will work side by side with groups to help execute plans and make all campus connections. Conference Services offers room-and-board package rates that include lodging and three meals a day. On a fee-for-use basis, Northern Arizona University has a multitude of meeting rooms, conference rooms, gymnasiums, outdoor fields, a spacious ballroom, and the 15,000-seat Walkup Skydome available for group activities.

COOPERATIVE EDUCATION
Many academic departments make cooperative education and internship opportunities available to their student majors as an integral part of the students' academic program at Northern Arizona University. Cooperative education/internship is career related and academically relevant employment which is approved by a faculty member. Academic credit is given upon successful completion of the co-op internship or work period.

Most co-op internship opportunities begin after completion of at least the sophomore year. Co-op programs normally alternate periods (summer and/or semester) of full time work with periods of full time study, and require a commitment for at least a minimum number of work periods with the same employer. Internship programs are similar to co-op, but are not alternating and usually involve only summer work sessions. Students receive a salary from the employer, but generally travel and housing must be paid by the student. There is also a parallel program which allows the student to work locally part time while attending classes at Northern Arizona University. Specific terminology and details often vary from employer to employer. For further information, inquire directly to the dean's office of the college or school in which your academic major is housed.

The motor Pool offers a wide variety of vehicles for university related business trips and on-campus use

The Garage maintains over 400 university vehicles, local and state wide, plus several other state agency vehicles in our 4 bay garage.

The Body shop repairs and paints university vehicles from our own motor pool plus campus use vehicles.

The Disabled Student Service Bus is a combined effort of Disability Support Services and TSC to meet the on-campus transportation needs of disabled students at NAU.

DISABILITY RESOURCES
Disability Resources, (928) 523-8773 Phone, TTY: (928) 523-6906, FAX: (928) 523-8747, http://www.nau.edu/dr, e-mail to DR@nau.edu
If you have a documented disability, you can arrange for accommodations by contacting the office of Disability Resources (DR). In order for your individual needs to be met, you are required to provide DR with disability related documentation and are encouraged to provide it at least eight weeks prior to the time you wish to receive accommodations. You must register with DR each semester you are enrolled at Northern Arizona University and wish to use accommodations.

Faculty is not authorized to provide a student with disability related accommodations without prior approval from DR. Students who have registered with DR are encouraged to notify their instructors a minimum of two weeks in advance to ensure accommodations. Otherwise, the provision of accommodations may be delayed.

Concerns or questions regarding disability related accommodations can be brought to the attention of DR or the Affirmative Action Office, (928) 523-3312, TTY: (928) 523-1006, http://home.nau.edu/diversity

DISTANCE LEARNING
Blome Building, (928) 523-4212, (800) 426-8315, FAX (928) 523-1169, http://www.distance.nau.edu
Mail: NAU Box #4117
Flagstaff, AZ 86011-4117
E-mail: distance.programs@nau.edu

Distance Learning allows students who cannot travel to the Flagstaff Mountain Campus to choose from over ninety Bachelor's or Master's degrees, Professional Certifications, or Educational Endorsements. Distance Learning has over thirty campuses and computer labs throughout Arizona offering students a full range of services from advising and enrollment to financial aid. Through our on-line programs, students can earn their degree when and where it is convenient for them, whether across the state or around the world. Students can choose from local face-to-face, two-way interactive television, satellite, and on-line class formats. All distance-learning classes are taught by experienced faculty and professionals.

DEPARTMENT OF SAFETY AND ENVIRONMENTAL SERVICES
Capital Assets and Services Building, (928) 523-4227, http://www4.nau.edu/cas/SES/index.html

The Department of Safety and Environmental Services is responsible for reducing safety risks on campus and protecting the University from liability.

The Department of Safety and Environmental Services has several main areas of responsibility for the benefit of students, staff, and faculty:

PROPERTY/LIABILITY - management of the University's property claims and insurance; liability coverages; third-party claims; and work with State Risk Management Section to investigate accidents, process claims, and provide the best possible insurance coverage for NAU.
FIRE AND LIFE SAFETY - review plans for new and renovated buildings; inspect existing buildings for fire safety features; train NAU employees in fire prevention, extinguisher operation, and building evacuation; work with the State Fire Marshal's office and the Flagstaff Fire Department to ensure NAU's buildings are protected and comply with the Fire Code.
OCCUPATIONAL SAFETY PROGRAM - investigate campus accidents to determine the cause and help prevent similar occurrences in the future; check work places for safety hazards; provide safety training to employees; maintain the University's Automatic External Defibrillator (AED) program
ASBESTOS MANAGEMENT - management of the University's in place asbestos (non-disturbed); management and oversight of all asbestos abatement; provide asbestos safety and awareness training.
TRANSPORTATION SERVICES CENTER - TSC incorporates 4 divisions that service the University's vehicular needs:

· The motor Pool offers a wide variety of vehicles for university related business trips and on-campus use

· The Garage maintains over 400 university vehicles, local and state wide, plus several other state agency vehicles in our 4-bay garage.

· The Body shop repairs and paints university vehicles from our own motor pool plus campus use vehicles.

· The Disabled Student Service Bus is a combined effort of Disability Support Services and TSC to meet the on-campus transportation needs of disabled students at NAU.

CUSTODIAL - responsible for keeping the campus at the highest possible level of cleanliness.
RECYCLING AND REFUGE MANAGEMENT - provide management and oversight for the City of Flagstaff to maintain efficiency with NAU's recycling and refuge program.

FINANCIAL AID
Gammage Administration (Building 1), 2nd floor, (928) 523-4951, Fax (928) 523-1551, http://www.nau.edu/finaid
P.O. Box 4108, Flagstaff, AZ 86011 or e-mail at Financial.Aid@nau.edu

Statewide Offices:
NAU Paradise Valley - (602) 493-2729
NAU Tucson - (520) 879-7910
NAU Yuma - (928) 317-6400

There is an extensive student financial aid program to assist students and families to finance a college education. Financial aid programs include grants, scholarships, loans, and employment. Financial aid is awarded on a rolling basis. To be given priority for financial aid funding, students should begin the application process in January for the next academic year. The first step is to complete the Free Application for Federal Student Aid (FAFSA), available on the Web at www.fafsa.ed.gov, or in the Office of Student Financial Aid. Prior to accessing the FAFSA on the web, both student and parent must secure a pin number at www.pin.ed.gov. The pin number will act as an electronic signature.

Scholarships: New students are automatically considered for merit-based scholarships once they are offered admission to the University. These scholarships are limited and awarded on a first-come basis. All admitted students, new and continuing, may complete the Scholarship Interest Form. This form is not an application, but allows the Office of Student Financial Aid to search for additional scholarships on your behalf. It is in effect throughout your attendance and can be updated at any time. While there is no deadline, most scholarships are awarded in the spring for the next academic year, so we recommend you complete/update this form by March of each year. As some scholarships are need-based, you should also file a Free Application for Federal Student Aid (FAFSA). Some departments use the Scholarship Interest Form as their official application for their scholarships. For more information, and to complete the Scholarship Interest Form, go to our website at http://www4.nau.edu/finaid/types_of_aid/scholarships.html.

Employment: The Office of Student Financial Aid also provides assistance for students in locating jobs both on and off campus. Students who demonstrate financial need may qualify for the Federal Work Study Program; however, student wage and off-campus employment is available to all students, regardless of need. For more information, go to our website at http://www4.nau.edu/finaid/types_of_aid/employment.html.

Veterans' Services: The Office of Veterans Services is located within the Office of Student Financial Aid. This office provides services for veterans, including assistance in applying for all veterans' benefits, educational counseling, tutorial assistance, and referral service. For additional information, call (928) 523-4931, email Veterans.Services@nau.edu, or visit http://www4.nau.edu/finaid/types_of_aid/veterans.html.

Paying Tuition and Fees: If your total financial aid exceeds your total charges due (tuition, fees, housing, meal plan, and other current charges) the Office of the Bursar will issue you a refund. Enrolling in direct deposit insures that all excess financial aid, refunds, and university paychecks will be directly deposited to your checking or savings account. You may sign up for direct deposit on LOUIE at http://www.nau.edu/louie. If you do not sign up for direct deposit, all financial aid, refunds, and paychecks will be mailed to you using the refund address you provide on LOUIE. Please be sure all address information is current.

If your total anticipated aid is less than total tuition due, you may pay the difference by going to the “finances” link on LOUIE with a Visa, Master Card, or electronic check. Other payment options are listed on the Office of the Bursar’s website at http://home.nau.edu/bursar/.

Satisfactory Academic Progress: All students receiving federal financial aid must maintain satisfactory academic progress. Students must maintain at least the minimum GPA required by university standards and must also complete the number of credit hours upon which funding was based during each semester. Students who fail to meet these requirements may be suspended from all federal and state funded assistance programs. It is the student's responsibility to be aware of the Satisfactory Academic Progress standards outlined at http://www4.nau.edu/finaid/receiving_your_aid/sap.htm. SAP standards for institutional or private donor aid may differ.

Financial Aid Notifications and Communications: The Office of Student Financial Aid communicates with students primarily through their student e-mail accounts. In many cases, e-mail is the only notification of financial aid status a student will receive. It is very important to establish and use a student e-mail account. Any students who use an e-mail account other than the one provided by the University are responsible for ensuring that mailings from their student e-mail are forwarded to their other account.

GATEWAY CENTER FOR STUDENT SUCCESS
Gateway Student Success Center, Building 43, (928) 523-4772, http://www.nau.edu/gateway

The Gateway Student Success Center provides academic advising, career counseling and employment services for all NAU students and alumni. A variety of resources are available at the Center; including resume development, mock interviews/interview skills, job/internship search strategies, and networking skills. Counselors are on hand to help students with career exploration on an individual basis or through group presentations. Students that are undecided on a major may consider taking the Myers-Briggs Type Indicator (MBTI) or the Strong Interest Inventory (SII) at the Counseling and Testing Center. The Gateway has trained counselors to assist students in comprehending the results of these inventories.

Another benefit of using the Gateway Center it its free online recruiting system, Gateway Connects. Once students create a profile, they can post their resume online and search for career and/or internship opportunities. Gateway Connects links students and employers to create mutually beneficial relationships.

The Gateway Student Success Center hosts a Career and Graduate School Fair each fall and spring semester. Over 120 employers and graduate schools have attended these events. For education majors, the Gateway conducts an Education Interview Festival in the spring semester. This event has been extremely successful for both school districts and graduating students in hiring teachers.

Employers visit the NAU campus between career events as well. Information sessions are held in the Gateway classroom throughout the year. The building also has interview rooms specifically designed for individual interview sessions.

The hours of the Gateway Center for Student Success are 8:00am-5:30pm, Monday-Friday (except holidays); summer hours are 7:30am-5:00pm. For more information about the Gateway Center for Student Success, please visit www.nau.edu/gateway or call (928) 523-4772.

HEALTH SERVICES
Fronske Health Center, (928) 523-2131, http://www4.nau.edu/fronske
The Fronske Health Center, located south of the Bookstore, is an outpatient health center staffed by physicians, nurse practitioners, and other health care professionals. The health center has a lab, x-ray, and pharmacy. Every student attending the NAU Mountain Campus is charged a $15 per semester health fee. This fee helps to provide on-campus health services including health promotion, public health services, and low-cost medical and mental health services.

Hours
Health Center hours are from 8:00 a.m. to 5:00 p.m. on Monday, Tuesday, Thursday and Friday, 9:00 a.m. to 5:00 p.m. on Wednesday, and 11:00 a.m. to 2:00 p.m. on most Saturdays during fall and spring semesters. Fronske Health Center offers care for on-going health problems and same-day service for acute illnesses.

Clinical Services
Physical exams are done by appointment. Women's health care, including colposcopy, is available by appointment. An allergy clinic is offered to students needing regular antigen injections. Travel immunizations are also available by appointment. For information regarding our services, please call 523-2131; to schedule an appointment, call 523-8995.

Health Promotion
The Health Promotion Office provides student health promotion services and health education presentations and seminars on various health topics such as mental health, stress management, alcohol and other drug abuse prevention, nutrition and weight control, fitness, women's and men's health. Health consultations are available by appointment for students wanting more intensive personal health counseling. On-line health education links (http://www4.nau.edu/fronske/library.htm) enable students to access campus health resources and self-help materials.

Health Plans & Health Insurance
Fronske Health Center offers two health plans to help students and their parents plan for medical expenses. The plans are typically less than most insurance companies annual deductibles and co-pays. The Blue Program covers unlimited office visits at Fronske Health Center. The Gold Program offers unlimited office visits, as well as specialty office visits, lab work, x-rays and procedures, ordered by Fronske clinicians, with no out-of-pocket fees. Please visit our website for pricing information: http://www4.nau.edu/fronske/plans.htm. An optional health insurance plan is also available for students and their dependents. The plan is a large group plan covering students attending the three Arizona universities (15,000 students insured). The plan covers major medical expenses for services received off-campus and covers the primary care services provided by Fronske Health Center. Health insurance is recommended but not required (except for International Students who must meet specific requirements). For questions regarding student health insurance, dial 523-6343.

LIBRARY
Cline Library, (928)523-2171, http://www.nau.edu/library

Cline Library is the intellectual crossroads to academic life at NAU. The Library has more than two million items in its collections, including books, periodicals, government publications, videos, sound recordings, as well as archival materials related to the Colorado Plateau and Northern Arizona University. The Library provides access to more than 135 electronic resources, searchable via our website. The Library's site also provides links to over sixty-five thousand electronic books and journals.

More than 160 computer workstations throughout the library provide access to the World Wide Web as well as productivity software such as Microsoft Office and to the campus network. Cline Library provides wireless connectivity throughout the building. You may also connect your own laptop to the NAU network or check-out a wireless laptop for use in the Library. Our Media Services Department provides assistive technology for library users with special needs. The Library building offers students access to group study rooms with computers, media viewing and screening rooms, a 407 seat assembly hall, multimedia production computer station, and a cybercafe, Scholar's Corner.

The Library is Building 28, Knoles Drive on NAU's Flagstaff campus. For more information visit our web site at http://www.nau.edu/library, or phone 928-523-4459 for Library hours, 928-523-2171 for check-out services, or 928-523-6805 for research assistance. You can also call toll-free at 1-800-247-3380 or write to Cline Library, NAU, P.O. Box 6022, Flagstaff, AZ 86011-6022

Library Services

NAU's Cline Library provides the key to your research and is as close as the nearest computer. Our web site www.nau.edu/library provides 24/7 access to the Library’s resources and services.

Through our website or in the Library you can:

Locate articles, electronic books, images, and other information by using more than 135 online resources that are available to support student and faculty research and learning
Search the Library catalog to locate videos, DVDs, sound recordings, books, journals, images, and other resources in the Library’s collections
Locate media and print Reserves for courses
Ask a question about the Library or request research assistance from Library staff
Renew books and check your library record
Request items through our Document Delivery Service
Visit digital exhibits from the Library’s Special Collections and Archives
Find information about the Library, including hours and email addresses for resource specialists who specialize in your area of research
Request that movies from the library's collection be broadcast via campus channels
Use multi-media PC to create presentations with audio and video content or scan images
Check out a wireless laptop for use within the library

Students may also borrow library materials in person at Arizona State University and the University of Arizona. To do so, you must present your official NAU identification card and a current statement of account from NAU's Student Business Services that shows all of your fees have been paid.

Special Collections and Archives

The library's Special Collections and Archives Department is a treasure-house of unique materials which document the history and development of the Colorado Plateau, including numerous collections documenting the history of the Grand Canyon and the Colorado River. The collection includes a wide array of materials, from manuscripts to maps, from audio to video, from periodicals to photographs. The department also houses the University Archives. Visit the department in person or via the web at http://www.nau.edu/library/speccoll/index.html where you can tour digital exhibits or access materials from the extensive image database.

MAIL SERVICE

North Campus Postal and Shipping Services is located in the Bookstore Basement,

(928) 523-2485

South Campus Postal and Shipping Services is located in the du Bois Conference Center, First Floor, (928) 523-4651

http://www.nau.edu/postal

With a hall assignment, each hall resident receives a campus box number for mail. The lock combination for the box number is also written on that form. There are signs by the boxes instructing students on how to use the combinations. More than one person could be assigned to a mailbox.

An ID is required to claim items that cannot be put in the mailbox. If you do share a mailbox, please leave your box mate’s mail in the box. If you have any questions concerning mail in your box, please give it to an NAU Postal Services clerk for proper treatment.

Mail arrives at 8:00 a.m. All mail is in the boxes by 2:00 p.m. Please visit our website (http://www.nau.edu/postal) for: Box Information and Combos, Online Forwarding, Information on how to address your mail for the following carriers: USPS, FEDEX, UPS, and DHL.

EXAMPLE:

First and Last Name
PO Box Number
Northern Arizona University
Flagstaff, AZ 86011

Please have all United Parcel Service packages addressed:

EXAMPLE:

First and Last Name
Northern Arizona University
Student's Residence Hall's Name and Room Number
Residence Hall Street Address
Flagstaff, AZ 86011

When moving off campus or leaving NAU permanently, mail will be forwarded for 90 days, then returned to sender, "Unable to Forward". Complete the on-line change of address form on our home page.

NEW PACKAGE NOTIFICATION SYSTEM

You will be notified by e-mail when a package is received by NAU Postal Services. Please go to http://www5.nau.edu/postoff/packagetrack/index.aspx to search for received packages. Please print a copy of the e-mail notification form and bring it to the Customer Service Window with a valid I.D to pick up your package. There are computers/printers available in the lobby of Postal Services to print out the notification form.

Specialty mail/packages (Express, Certified, Insured) will still receive a peach colored notice in your box. Please bring that notice with a valid I.D to the Customer Service Window.

When re-applying for housing, you must include your present P.O. Box number. If the box number is not included, Residence Life will issue a completely new box assignment and this will be the box you will be required to use.

Helpful Tips:

* Student mailbox assignments between 6101 through 14999 are located in the North Campus Postal Services.

* Student mailbox assignments between 20000 through 21399 are located in the South Campus Postal Services.

*UPS, FEDEX, DHL is delivered direct to your Residence Hall. Please refer to your "Post Office Box Information" section of our website for proper addressing. http://www.nau.edu/postal

*For Security reasons, we are unable to check your mail over the phone.

* Please report mail-tampering to the supervisor or manager.

* NAU Post Office procedures are available upon request.

* Have all checks, travel tickets, etc. sent by Certified Mail or have your funds directly deposited into your bank account.

* If you left a forwarding address for summer, check with the Post Office to make sure the forward is stopped when you return in the fall.

* Please address all concerns to the Post Office Manager.

* During Winter break, all mail is placed in the mailboxes. It is not required to leave a change of address during this time UNLESS you move off campus permanently.

*Stamp sales, FEDEX shipments, copies, FAX services are available at both Mail Center Locations. Outgoing Express Mail service is ONLY provided at the Mail Postal and Shipping Services located underneath the Bookstore.


MEDIA

Flagstaff Newspaper
Arizona Daily Sun, (928) 774-4545. For subscriptions, please call (928) 779-4189 or e-mail mailto:azdscirculation@azdailysun.com. Website: http://news.azdailysun.com/services/homedelivery.cfm

Phoenix Newspaper
Arizona Republic, (800) 331-9303. For subscriptions, please call Customer Service at (602) 444-1000 or e-mail mailto:subscribehelp@arizonarepublic.com. Website: https://subscribe.azcentral.com/circulation/subscribe.php

Radio/Television
School of Communication, 523-2232
Manager, KNAU, 523-5628
NAU operates two radio stations and a television facility. The three operations offer experience in program development, announcing, news writing, reporting, videography and editing, production and management. KNAU (FM) has been on the air for 17 years. The station is a member of National Public Radio, and provides a 24-hour daily schedule of NPR news and classical music to Northern Arizona.

Manager, UTV, 523-9193
UTV presents live and taped television programming via NAU4 (cable Northern Arizona University's Educational Access Channel) to the campus and Flagstaff communities and on Channel 44 on the campus cable system from the Studio A and NAU TV Services in the communication building. UTV is run like a true on-air station with every position staffed by students.

Students are welcome to participate in UTV and may enroll in a television workshop for credit. Please contact the School of Communication for information on qualifications required.

NATIVE AMERICAN STUDENT SERVICES (NASS)
University Union, Room 104, (928) 523-8086 / Outside Flagstaff, AZ: 1-877-523-8125, http://home.nau.edu/nass. You can contact Native American Student Services also by mail at PO Box 5653, Flagstaff, AZ 86011-5653, by fax at (928) 523-9444, or by e-mail at nassnatives@nau.edu. During the academic year, this office is open Monday-Friday 8:00am to 5:00pm.

Our Mission:

To assist NAU in becoming the Nation’s leading university serving Native American students through: advocacy, holistic support services and community outreach that increases the recruitment and retention of Alaskan Native/Native American students, with a special emphasis on the first and second year freshmen and transfer students.

Catherine Talakte, Director (Hopi)

Sharon S. Doctor, Assistant Director (Navajo)

Daisy Purdy, Program Coordinator, Sr. (T’salagi)

Jenny Yazzie Buckinghorse, Office Specialist (Navajo)

Since 1994, NASS has been serving Native American and Alaskan Native students to assist them in achieving personal and academic success at Northern Arizona University. NASS works with freshman, transfer, and continuing students to help make the transition to college life easier. Make NASS your "home away from home".

NASS provides the following student services:

· Gathering place to relax, socialize, read tribal newspapers and magazines, and make new friends

· Study and Quiet Area for reading and completing homework

· Computer terminals for writing papers, e-mail, searching the Internet and free printing (10 pages per visit)

· Academic Advising on most college majors, academic issues or concerns, course selection, course registration, graduation requirements and development of an individualized STEPlan (Student Education Plan)

· Professional guidance on financial/tribal aid, scholarships, LOUIE navigation, personal/cultural issues, balancing work/school/family/culture, study skills, and understanding your learning style strengths

· Advocate on behalf of students with regard to issues critical to college success

· Tutoring Assistance on just about any subject

· Peer Advising Assistance from Native American students

· Listserv via e-mail network to students to receive up-to-date information

· Resources for jobs, internships, scholarships, student leadership opportunities, and graduate school preparation

· Referrals on child care, health services, housing, and other social service agencies

· Forms available for courses, financial aid, tribal scholarships, housing, etc.

· Visits from tribal representatives on scholarships, social services, etc.

NEW STUDENT PROGRAMS
Lower Level, Sechrist Hall, Freshman Academic Resource Center, (928) 523-0632 http://home.nau.edu/admissions/newstudentprograms
Welcome to New Student Programs. We are your resource for the transition to Northern Arizona University. We work with Undergraduate Admissions on the Open House Programs. We also coordinate New Student Orientation and Welcome Week. New Student Programs serves as the official university support and liaison for the Parents' Association.

OFFICE OF PUBLIC AFFAIRS
Babbitt Administration, (928) 523-2282, http://home.nau.edu/publicaffairs
The Office of Public Affairs works to advance Northern Arizona University's mission and vision and to promote the accomplishments of students, faculty and staff. The Office of Public Affairs works with media and NAU departments to send out press releases, participates in crisis communication, provides public information, answers questions, arranges press conferences, finds experts and many other functions related to mass communication.

Service: Department: Phone:
Media Relations/External Communications Public Affairs 3-2282

PARENTS’ ASSOCIATION
Freshman Academic Resource Center (lower level of Sechrist Residence Hall in the Office of New Student Programs), (928) 523-6267, http://home.nau.edu/parents

The Northern Arizona University Parents’ Association is an advisory organization dedicated to providing families with information regarding campus resources, programs, and activities. The NAU Parents' Association office serves as a liaison between NAU families, assisting with questions and concerns.

Members of the Parents’ Association can work on committees to make recommendations to the University regarding activities that will better serve their sons and daughters. In addition, they may be involved in fund-raising, publications, and activities of the Association. Members also volunteer time through participation in Orientation, recruitment of new students, information dissemination, and scholarship selections.

Membership in NAU Parents' Association is open to any parent of any NAU student, and there are not any membership fees. Annual calling campaigns support the Parents’ Association office (under the direction of the Office of Undergraduate Admissions and the Office of Student Affairs), the electronic newsletter "The BackPack", the Parent Handbook (available online), and expenses related to receptions, and off-campus NAU Information Nights.

Northern Arizona University recognizes parental involvement as an essential component in student success because informed and involved parents make a positive contribution to achievement and persistence.

The Parents’ Association Office serves any parent of an NAU student. The office staff serves as a liaison between the University and families, assisting with problems and answering concerns. If we can be of assistance, call, e-mail or write us.

Parents’ Association
NAU Box #4082
Flagstaff, AZ 86011-4082
(928) 523-6267

E-mail: Parent.Association@nau.edu

PARKING/SHUTTLE SERVICES
Building 91, (928) 523-6623, http://home.nau.edu/parking
Parking and Shuttle Services provides a variety of practical parking and transportation options as well as free motorist assistance. Resident and commuter students who bring a vehicle onto campus must register it with Parking Services. Students may register in person at Parking Services, located in the Centennial Building on north campus or online at http://home.nau.edu/parking. If a student does not have a vehicle, Mountain Campus Transit is a reliable and free cross-campus shuttle service.

PRINTING SERVICES
Building 57 (120 West Dupont Ave., across the street from Parking Services, Wettaw Lecture Hall and the new High Country Conference Center), (928) 523-1941, www.nau.edu/printing

Printing Services is your on-campus, full-service printing office. We offer design and printing services to all university departments, students and groups. Our printing experts can create anything from business cards to full-color books. Placing a business card or letterhead order is fast and simple, using the order forms available on our website, nau.edu/printing. Our experts are always available to answer questions about proper use of university logos and graphic identity or designing mail pieces to meet USPS rules.

Customer Consultants, located within University Marketing in Building 3, North Union, will assist you with any question or project, or visit our Copy Center at 120 West Dupont Avenue for digital printing, black and white or color copies, or to receive or send a fax (fax # 928-523-5060.) Pick up and delivery service is available for most orders, proofs and completed jobs. Call 523-1941 for details.

REGISTRAR
Gammage Administration, Room 108, (928) 523-2108, http://home.nau.edu/registrar
The Office of the Registrar is responsible for maintaining the official academic record of each student. It is also responsible for registration, program changes, course audits, repeats, "A"-Pass-Fail option, grades, undergraduate graduation, transcripts requests and verification of enrollment. Various forms pertaining to these and many other services this office provides are available on the above website by clicking on the FORMS link.

The office is open from 8:00 a.m. to 5:00 p.m., Monday through Friday. Summer hours are 7:30 a.m. to 4:30 p.m.

STUDENT AFFAIRS
University Union, Room 102, 523-6116, http://www.nau.edu/student_affairs/
The office houses the Associate Vice President for Student Affairs, the Coordinator of Assessment for Enrollment Management and Student Affairs, and the Administrative Associate for Student Affairs. The Associate Vice President is responsible for the following Student Affair units: Campus Health Services (Fronske Health Center, Counseling and Testing, Disabilities Support Services), Dean of Students (Student Life, Residence Life, Multicultural Student Center, and Native American Support Services), Educational Support Programs (Learning Assistance Centers, TRIO Programs), Campus Recreation Services, and Unions and Activities.

STUDENT LIFE
(Dean of Students) University Union, Room 105, 523-5181, http://www4.nau.edu/stulife/
student.life@nau.edu
The Office of Student Life assists students in achieving the maximum educational benefits from life at Northern Arizona University. The office is responsible for student disciplinary procedures, leadership development, the university Child Care Voucher Program, the registration of all student organizations, the approval of student organized events and activities, coordinating traditional campus events such as Homecoming, Family Weekend, and various student recognition programs, assisting with student withdrawals and retention, publication of the Student Handbook, and the advisement of ASNAU, ASWI, the Student Education Team, Project Volunteer, the Escort Service and the New Student Organization. All members of the staff are available to students for consultation on any matters of concern.

STUDENT SUPPORT SERVICES
University Union, First Floor, Room 104, (928) 523-6980, http://www.nau.edu/sss
Student Support Services (SSS) is a program designed to help eligible students adjust to campus life and the rigors of academic study. SSS provides a variety of services to improve retention and graduation rates of NAU students. SSS services include instruction in reading, writing, study skills, mathematics and other subjects deemed necessary for academic success. SSS also provides personal counseling, tutoring, career guidance, academic support, and help obtaining financial aid. Eligible students must be either first generation college students (neither parent has a four-year college degree), low-income (based on records from the Financial Aid office), or have a certified learning or physical disability registered with Disability Resources.

UNIVERSITY POLICE DEPARTMENT
Police Department Non-Emergency: 523-3611
Police Emergency: 523-3000; 8-911
Police - Hearing Impaired: 523-1441
Police Administration: 523-1186
Fax: 523-9483
Mailing Address: Box #5602, Flagstaff, AZ 86011-5602
Location: Lumberjack Stadium, Building 34
Website: www.nau.edu/police

Northern Arizona University’s Police Department is dedicated to furthering the University’s vision of becoming a premier educational campus by fostering a safe and healthy environment through quality law enforcement services and community problem solving partnerships. Providing professional law enforcement services 24 hours a day, 365 days a year, we are the only CALEA accredited law enforcement agency in Northern Arizona.

Staffed by 19 state certified police officers and 10 civilian personnel, law enforcement services include patrol, criminal investigations, dispatch, records, evidence, lost and found property, emergency operations, and the campus safety aide program.

Campus Safety Aides are a key component, providing safety escorts anywhere on campus and acting as “eyes and ears” to report suspicious activity to officers. To request a safety escort, call 523-3611 and the dispatcher will process your call for service. In cases of emergency, dial 3-3000 or 911. Another means of direct emergency contact to police is through the blue light phone system. These easily-identifiable phones (a blue light above a yellow call box) are strategically located at more than 109 sites throughout campus, as well as at all main residence hall entrances. Pushing the button on the phone immediately connects the caller to the NAU PD dispatcher who answers “police emergency”. Additionally, all elevators also have emergency phones.

Other services offered by the department include fingerprinting, lost and found, personal property identification tools, and temporary parking permits when the Parking Services office is closed. We offer a wide range of public safety and crime prevention programs designed to provide up-to-date information. For more details regarding presentation topics, how to schedule a presentation, to make a report on-line, career opp